ASSISTANT OPERATIONS MANAGER

ASSISTANT OPERATIONS MANAGER

Job Category: Information Technology
Job Type: Permanent
Job Location: Singapore

We are representing our client in the secured IT infrastructure and managed services space to look for an experienced Assistant Operations Manager to join their team. This role will lead and oversee the efficient operation and maintenance of IT Systems.

Responsibilities

  • Lead, manage, mentor and motivate a team size of at least 4 team members (Level 1 and Level 2)
  • Manage/track of IT assets
  • Manage preventive maintenance program
  • Coordinate and manage maintenance schedules, change request, service request and repairs
  • Oversee day-to-day operations and ensure compliance to security and safety standards
  • Monitor and maintain Service Level Agreement
  • Manage budget and cost control
  • Collaborate with external service providers and contractors when required
  • Negotiate contracts and manage vendors relationship
  • Develop and deliver the various maintenance and respective documentation such as incident report, Maintenance reports etc required for the purpose of O&M
  • Maintain documentation and records to support compliance efforts
  • Be the point of contact to customer and manage customer’s expectations

Requirements

  • At least 3 to 4 years of experience in the role with strong knowledge of maintenance best practices.
  • Understood and practice ITIL framework
  • Proficient in both written and spoken English
  • Good team player and excellent leadership and team management skills
  • Strong problem solving and decision making abilities

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