Job Category: Information Technology
Job Type: Contract Permanent
Job Location: Singapore

We are representing our client (An established IT provider) to look for a EUC Engineer to complement their existing team.


  • Good knowledge on the desktop support for both hardware and software
  • Single point of contact for end user to log incident and service request via email and hotline
  • Ensuring user queries or issues are captured and validated for further processing
  • Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
  • Follow SOP and Policy defined
  • Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
  • Implementing best practices to reduce time and increase efficiency
  • Incident ownership, monitoring, tracking and communication with all parties
  • Focus on First Call resolution to ensure early closure of tickets


  • Higher NITEC or Diploma in IT / Audio Visual related disciplines
  • Minimum 2 years of relevant experience in end-user support.
  • Good IT knowledge and skills in Windows OS, Linux OS, Apple Mac OS, Apple iOS, Android OS and Hardware
  • Good IT knowledge and skills in Office productivity tools – Microsoft Office, MS Project
  • Good Knowledge of networking and system (Active Directory, file sharing) will be added advantage
  • Good work attitude

Apply for this position

Allowed Type(s): .pdf, .doc, .docx