IT NETWORK OPERATIONS SPECIALIST

IT NETWORK OPERATIONS SPECIALIST

Job Category: Information Technology
Job Type: Permanent
Job Location: Singapore

We are representing our client, a large IT solution provider, to look for an experienced Network Engineer to manage, oversee and lead the daily operations of the IT Network Security.

Responsibilities

  • Manage, oversee and lead the daily operations of the IT Network Security.
  • Provide day-to-day support by analyzing, troubleshooting, and resolving service incidents on the network and security issue, KPI to be based on SLA standards for customers under coverage
  • Proper case management and handling, from acceptance to closure, upon acceptance of assigned support cases
  • Proactivity monitoring, support and troubleshoot network bandwidth capacity and network performance to ensure uninterrupted services.
  • Experience and good knowledge in security technologies, including firewall, IDS & IPS, VPN, MPLS, BGP, etc.
  • Perform appliance upgrades and migration to ensure solutions and or related platform are maintained in operational conditions with proper documentation.
  • Providing on-call support, including the ability to work a flexible off-hours schedule for planned/unplanned maintenance, as needed.
  • Coordinate and manage local and regional ISP on maintenance, changes, and implementation of WAN (Internet).
  • Assign to projects to implement related network products, day 1 and 2 support perspectives.
  • Require to attend product and support training in respect to the work requirement.

Requirements

  • Minimum Diploma in Computer Science or related fields.
  • Possess 3-5 years’ IT experience in providing IT support to end-users.
  • Understanding of network protocols and troubleshooting.
  • Knowledge of SharePoint capabilities, configuration, administration and its out-of-the-box features.
  • Ability to manage multiple priorities and work independently.
  • Understanding the of Microsoft SharePoint Online components. Ability to crate and modify master pages, page layouts and custom workflows.
  • Basic Support of Network Switches.
  • Basic Support of Security Equipment.
  • Candidate would be required to support with IT related issued (when required) during weekends and public holiday.

 

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