We are representing our client, an established Hospital Group in Singapore, to search for suitable candidates for a Senior Implementation Support Specialist Role. The ideal candidate should preferably have relevant experience supporting Clinical informatics in the healthcare domain.
Responsibilities
- Provide onsite clinical support for continuity of clinical systems.
- Gather feedback/requirements for clinical systems improvement.
- Participate in clinical systems testing.
- Prepare, plan, and schedule Users’ training session.
- Support Workgroups, feedback sessions, and committee meetings.
- Provide both onsite and offsite clinical support to the End-Users pre and post-implementation and during downtime procedures.
- Provide 24/7 on-call application support to end users through rostering.
- Provide accurately documented reported clinical issues with minimal guidance.
- Responsible in testing clinical systems for implementation & engaging users.
Requirements
- Diploma or degree in a healthcare discipline (nursing, allied health, medicine) or other degree
- Nursing or Healthcare Informatics Certification
- Minimum of 3 years continuous clinical experience in any healthcare organization or customer service experience.
- Team Lead experience is preferred